Speed2

General Answers:

What is SPEED2?

SPEED2 is a brand new authenticated broadband-delivered video network focused on motorsports competition and automobile & motorcycle enthusiast programming. SPEED has more racing series and motorsports enthusiast programming that can fit on a single TV network, so SPEED2 was created as a dedicated broadband platform to deliver an expanded variety of racing, featuring popular international events from around the world.

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What is the difference between SPEED.com and SPEED2.com?

SPEED.com is the Online Motorsports Authority dedicated to 365/24/7 editorial & multi programming coverage of racing and automotive & motorcycle information. SPEED2.com is a new authenticated broadband-delivered video network focused on full races and long form video of motorsports competition and automobile & motorcycle enthusiast programming.

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Why do I have to be a cable/satellite subscriber for SPEED2.com?

SPEED2 is currently carried by only a select group of cable/satellite providers. SPEED2 is currenlty available to Bright House Networks, Cablevision and Time Warner Cable customers.

To find out if SPEED2 is available in your area, go to SPEED2.com, or contact your video service provider for more information.

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Why doesn't SPEED2 stream all its televised events?

Due to programming rights deals and video service provider affiliate agreements SPEED2.com cannot stream all its telecast events online at this time.

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Is SPEED2 going to charge for streaming video?

If you are a customer of a participating SPEED2 cable/satellite provider, you get access to SPEED2 free of charge, with some exceptions.  For more information, go to the cable/satellite provider section of the FAQ

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Do I need to get SPEED2 at home in order to watch all video content online?

SPEED2 will not be offered as a dedicated cable channel only as an authenticated broadband-delivered video network. You can get access SPEED2 by contacting your video service provider for information on whether SPEED2 is available in your area through your cable/satellite TV provider.

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Why can’t I pay for a special SPEED2 streaming package?

At this time SPEED2 is not available as a streaming package.  Access to SPEED2 is only available to select cable/satellite TV providers who have a carriage agreement for SPEED2. Either contact your video service provider for information on whether SPEED2 is available in your area or click here to enter your zip code and find out what TV providers offer SPEED2 in your area.

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Time Warner Cable Customer Care

Questions related to your Time Warner Cable account should be directed to the Time Warner Cable Customer Care representative for your area: http://www.timewarnercable.com/contact

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Technical Issues/Questions:

What are the recommended minimum system requirements for watching video streaming?

For the best video streaming experience we recommend the following:

To check if your system can run SPEED2 network streaming, please go to http://www.speakeasy.net/speedtest/

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Why do I need to install the Flash Player plug-in?

We use the latest Flash Player plug-in. If you are having issues with the Flash Player plug-in or video experience, please try updating your Flash Player plug-in by going to: http://get.adobe.com/flashplayer/

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Can I watch more than one event at a time?

While we do not recommend this because of higher system and bandwidth requirements it is possible to stream more than one event at a time. We recommend that you experience streaming events on different systems.

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Can I pause video?

Yes, but only with Video on Demand (VOD). We are unable to provide DVR type features for Live streams at this time. To pause the video while watching a VOD event, click on the pause button on the bottom left of the video player.

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Can I watch the SPEED2 Video Streaming on my laptop?

Yes, however viewing over a wireless network connection may affect the quality of your viewing experience. If possible, we recommend connecting the laptop directly to your network for an optimal experience. Also, please review the minimum system requirements above.

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At work or at school, I have plenty of bandwidth available, but I still cannot access SPEED2 Video Streaming. Why?

A business generally uses a firewall and/or other security measures to prevent users from visiting sites not approved by the business or even limit a users bandwidth. These measures may also prevent you from signing in to your account or from streaming video. Please contact your IT support team for details on any network restrictions that may be in place which are affecting your viewing experience.

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Why does audio and/or video playback stop and/or stall?

Video streaming may be disrupted during periods of internet congestion or if the user has too many computer applications open at the same time. Generally, playback should not stop or stall under normal circumstances if the user meets the minimum system requirements listed above. If this happens, you may need to shut down your current browser window and open a new one.

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What can I do if the video playback stops or plays slowly?

If playback stalls, stops or plays slowly, try one or all of the following:

• Refresh your browser or close your browser and open it again.
• Close other computer applications that may be open at the same time.
• Avoid internet congestion by waiting for peak hour traffic to die down before viewing the programming again.
• If watching an Video on Demand, drag the rewind button back in time several minutes.

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Why doesn't audio and video play at all?

You may be running a content filter, browser plug-in/toolbar, and/or an anti virus application that is preventing the correct buffering of a streaming video feed. Please turn off these services and try again.

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Why am I not hearing any sound?

Check that your speakers are turned on and/or your sound card isn't muted. Also, during some streaming events we will turn off the sound to manage crashes, injury time outs, problems with event streaming, etc. You should nearly always be able to hear audio during an event.

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How do I select a higher or lower quality bitrate?

Our video player performs bandwidth calculations every time a video is started and throughout playback, but you can change your setting from Low Quality to High Quality in the player by clicking on the text in the player. Available bandwidth can fluctuate from moment to moment and can be very noticeable. Other factors that may affect available bandwidth or the quality of your viewing experience are: simultaneous network activity on your computer, wireless network usage, cable modems, general Internet or network congestion, time of day, and general computer power.

Things you can do to try to improve your viewing experience:

• Minimize the amount of computer use during viewing
• Minimize the amount of other Internet or network usage during viewing
• Review the minimum system requirements.
• Use a physical network connection, if available (instead of a wireless connection)
• Check your internet download speeds by going to http://www.speakeasy.net/speedtest/
• Try the normal video option instead of watching in full screen mode.
• Uninstalling and then reinstalling the Flash plug-in (Windows and Mac)

I can't play videos in Google Chrome (DRM Error: 3321)

If you can't play videos in Google Chrome after authenticating and keep getting "DRM Error: 3321", be sure to allow the Adobe Flash player access. See Flash player error | Google Chrome's unsandbox access denied for more information from Adobe about Flash Player Access.

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Time Warner Cable Company Frequently Asked Questions:

I can't log in using my Time Warner Cable username and password.

Please go to Time Warner Cable Customer care or alternatively, If you forgot your username go here Time Warner Cable Forgot Username. If you forgot your password, go here Time Warner Cable Forgot Password.

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I am a Time Warner Cable subscriber but I cannot access SPEED2.

If you are a Time Warner Cable subscriber, you must also subscribe to the Time Warner Cable Sports Pass in order to gain access to SPEED2. Further questions should be directed to Time Warner Cable.

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I am a Time Warner Cable subscriber and I get SPEED via my set top box but I cannot access SPEED2.

If you are a Time Warner Cable subscriber, you must also subscribe to the Time Warner Cable Sports Pass in order to gain access to SPEED2. Further questions should be directed to Time Warner Cable.

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Bright House Networks Frequently Asked Questions:

I can't log in using my Bright House Networks username and password.

Please go to Bright House Networks Customer care or alternatively, If you forgot your username go here Bright House Networks Forgot Username. If you forgot your password, go here Bright House Networks Forgot Password.

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I am a Bright House Networks subscriber but I cannot access SPEED2.

If you are a Bright House Networks subscriber, you must also subscribe to the Bright House Networks Sports Pass in order to gain access to SPEED2. Further questions should be directed to Bright House Networks.

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I am a Bright House Networks subscriber and I get SPEED via my set top box but I cannot access SPEED2?

If you are a Bright House Networks subscriber, you must also subscribe to the Bright House Networks Sports Pass in order to gain access to SPEED2. Further questions should be directed to Bright House Networks.

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Cablevision Frequently Asked Questions:

I can't log in using my Cablevision username and password.

Please go to Cablevision Customer care or alternatively, If you forgot your username go here Cablevision Forgot Username. If you forgot your password, go here Cablevision Forgot Password.

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I am a Cablevision subscriber but I cannot access SPEED2?

If you are a Cablevision subscriber, you must also subscribe to the programming package that includes SPEED in order to gain access to SPEED2. Further questions should be directed to Cablevision.

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